Privacy policy

Privacy 

Adorbs Online (Pty) Ltd "Adorbs" is committed to ensuring that your privacy is protected. As always, our customers are our top priority. This privacy sets outs how Adorbs uses and protects any information that you give us when you use this website. Adorbs may change this policy from time to time by updating this page. We want to inform you of all our rights relating to your information.

What information do we collect?

  • Name
  • Contact details
  • Date of birth
  • Gender information
  • Payment information
  • When you contact us
  • IP address
  • Purchase history
  • Wishlist
  • Device type
  • Operating system
  • Location data
  • Your response to promotions

We may also collect data surrounding how you use the website to help us develop and improve our skills. 

What do we do with the information that we gather?

That might seem like a lot but the reason behind our date collection is to ensure that we give you the best shopping experience on our website and also the best service we possibly can. This information allows us to get your order out to you, let you know when it is coming and also prevent fraud.

We also use the above data to give you what you want, let you see our new products and also if there are any promotions that are currently running. We only get to provide the best user experience for our customers.

We may occasionally send out emails concerning new products, special offers or other information we think you may find interesting using the email address which you have provided. You can stop these at any time by:

  • Contacting us directly by emailing our Customer Service team at info@adorbs.online, or
  • By clicking 'unsubscribe' in any of the marketing messages you receive, this can typically be found at the bottom of the email.

Please allow up to 2 working days for this to take effect.

Remarketing 

One of the tools we use to keep you as up to date as possible with our products at Adorbs is targeted adverts.

You will see these adverts across other websites and apps of the Adorbs realm. They will include products and services that we think you will be interested in, based on what you have viewed or bought on our website. We obtain this information via web beacons, pixels, tags, cookies or by services that are offered by websites and social media networks.

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you content to our collecting it and using it for that specific reason.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If after you opt-in you change your mind, you can withdraw your consent for us to contact you - for the continued collection, use of disclosure of your information; or to fully delete you from our records at anytime, by contacting us at +27 (0)11 737 7200.

Shopify

We host our store on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you. All your data is stored through Shopify's data storage, database, and the general Shopify application. All data is stored behind a firewall on a secure server.

Payment 

If you choose a direct payment gateway to complete your purchase, Shopify stores your credit card data. It is encrypted through Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After this is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, etc.

PCI-DSS requirements help ensure the secure handling of your credit card information by our store and its service providers.

For more insight, you may also want to read Shopify's Terms of Service

https://www.shopify.com/legal/terms  

Third party services 

Adorbs will not disclose any of your information to any third party except in a situation where it is part of providing a service to you. This includes arranging for a product to be sent to you, carrying out security checks and for the purposes of customer research or when you have given us permission to do so.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies, so you can understand the manner in which your personal information will be handled by these providers.

One of the Third Party payment services we use is Pay Fast. We work with Pay fast to offer our customers more convenient methods of payments. For more insight, please read the information below on security & fraud:

https://www.payfast.co.za/security-fraud

You can alternatively contact them at +27 (0)21 300 4455 or email at support@payfast.co.za

Please note that once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or website's Terms of Service.

Please see below, a list of Third Party Services we use and a direct link to their privacy policy page:


Social Media 

Adorbs is very social-media driven and we love to see what our bundle of joys are wearing and keep in contact with you guys. We recognize that social media offers a platform for our company to perform marketing, stay connected and also build our profile online.

If you interact with us on social media, you are consenting and allowing us to interact with you. An interaction can be defined as liking or following our social media accounts, commenting or tagging us in photos or post and sharing our content via liking or retweeting. From this interaction, we may collect data that will help enhance your experience with us in the future.

If you tag us in a photograph that we rate, you may be lucky enough for us to share it across our social media accounts - organic or paid. By interacting with us, you are consenting that we can use images or comments royalty free without limitation. If you are unhappy with us sharing your comments or images, please do let us know and we will delete the post.

Security

We are committed to ensuring that your information is secure. We take reasonable precautions and follow industry best practice to make sure it is not appropriately lost, misused, accessed, disclosed, altered or destroyed.

To prevent unauthorized access or disclosure, we have put in place procedures to safeguard and secure the information we collect online. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) stored with AES-256 encryption. Although no method of transmission over the internet or electronic stores is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

We hold your information until you no longer hold an account with us or until you specify that you no longer want to hear from us.

Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Cookies allow web applications to respond to you as an individual and help us provide you with a better website, tailoring it to your needs. You can choose to accept or decline cookies, this may prevent you from taking full advantage of the website.

Age of consent 

By using this site, you represent that you are at least the age of majority in your province or state of residence, or you have given us your consent to allow any of your minor dependents to use this site.

We do not knowingly collect the data of anyone under that age of consent on our website.

Changes to this Privacy Policy 

We reserve the rights to modify this privacy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
Please visit our privacy policy on a regular basis to stay in touch with any changes.

Questions and Contact Information

If you would like to:

  • Access, correct, amend or delete any personal information we have about you;
  • Register a complain or 
  • Simply want more information

 

Contact us at +27 (0)69 856 8405 or alternatively send us an email at info@adorbs.online