FAQ

South Africa Delivery
Standard delivery (1-3 working days after order has been processed depending on your location) - R99.99 or free when you spend R500 or more. 

You can expect your order to be delivered to you within 1-3 days after it has been processed on our side. If you haven't received your order within this time frame, please contact our Customer Service team where we can support you further. 

Yes, you can. Along with your order confirmation, once your order has been shipped, an email will be sent to you with your delivery information. Please note that our delivery is handled by a third party. 

Yes you can have your order delivered to a P.O Box address. 

Your order should arrive within the time frame of the standard delivery (i.e. 1-3 working days), which you can double check in your order confirmation email. You will also receive a tracking link on an email, so check this our for any delivery updates. 
If the delivery time frame has passed and you have still not received your items, please get in touch with our Customer Service team with your order details. Please make sure you send us your order number so we can investigate your order status for you. 

Once you have placed an order with us, our warehouse team work hard to make sure we are promptly starting to pack and process your order, therefore once you are charged we are unable to cancel your order. 

If you are unhappy with your item(s) or no longer require them, you are welcome to send them back to us. Please click here to see our return policy. 

Once you have placed an order with us, our warehouse team work hard to make sure we are promptly starting to pack and process your order, therefore once your order has been processed it will be hard to amend. 

However, if your order has not been processed you can urgently reach out to our Customer Service team so we can try and help you. 

If you are unhappy with your item(s) or no longer require them, you are welcome to send them back to us. Please click here to see our return policy. 

Please take extra care when entering your shipping instructions at checkout. Once an order has been placed, we have a short space of time in which we can amend an address and sadly, if your order has already being dispatched, we are unable to change your shipping address for you.

If you find that you have entered the incorrect address, please contact our Customer Service team urgently with your order details and your correct address information. We will try our best to help you as much as we can. 

If you have not received your order within the allotted delivery time frame, please contact our Customer Service team within 21 days at the date on which you ordered the products. After this time has elapsed, Adorbs Online reserves the right to decide whether to send our replacement item(s) for you. 

We are sorry that you received the wrong item in your order. Please contact Customer Service and we will gladly assist you. 

Yes you can Lay-By if your minimum order value is R600. 
Our Lay-By process is unfortunately a manual process and while we are still improving to have this automated, please kindly provide us with the items you would like to Lay-By by contacting Customer Service either by email at info@adorbs.online /WhatsApp at +27 (0)11 737 7200.
We will provide you with further details including the link to our terms and conditions of the lay-by agreement which you have to sign electronically. 

Yes. Lay-by agreements may be cancelled within 7 days of the agreement date (free of charge). If the lay-by is cancelled after 7 days of the agreement date, the cancellation fee of 1% of the retail price of your order will be deducted from the amount due to you. The refund will be paid to you within 48 hours after cancellation. 

The total invoice amount must be paid on or before the stated end date of agreement. If not, the agreement automatically expires and we will refund you all the money you have paid and pay it back to you within 48 hours.

Please click here to view the ADORBS Lay-By terms & conditions. If you still have questions, please contact us via email at info@adorbs.online

Yes we do. To buy one of our gift cards, please click here. Please note, if you buy 1 of our gift cards, ensure that you provide us with the correct email address as this will be sent to you electronically via email. 
Please note that unfortunately our gift cards are non-refundable. 

Our gift cards can be purchased online. To purchase one, you simply add it into your basket like you would a normal product. Once you've completed at checkout, you will receive an order confirmation with your gift card confirmation. 

Your gift card should appear in your emails within 24 hours of purchasing. If you have still not received it after this time frame, please contact our Customer Service team with your order number and we will resend your gift card details to you. 

Yes you can. If you contact our Customer Service team with your email and order number (if you have it), we will be able to advise you further on this. 

Your gift card is valid for 3 years from the date of purchase. 

Please click here to access our returns and refunds policy. If your question is not answered, please contact Customer Service.

Oh no! Please try resetting your password initially. If this still does not work, please contact our Customer Service team with your account details and we will try and help. 

If you can't remember your password, you can reset it. Simply click here & navigate to "forgot your password?" to change it. 

To access your Wishlist, please make sure you are logged into the website and then click the heart emoji located on the left hand side of the page.

Yes, in accordance with the new and updated data protection act we promise to keep your information private and secure. To read more about our Privacy Policy please click here. 

If you would like all your information regarding yourself removed from our Adorbs Online database, please contact our Customer Service team with your email address and we will delete it on our side.